legal — privacy

privacy policy.

Last updated June 24, 2026. This policy describes how niceuptime collects, uses, shares, and protects information for the current monitoring product. It should be reviewed by counsel before broad public launch.

1. scope

This Privacy Policy applies to niceuptime websites, account pages, Pulse heartbeat monitoring, Probe HTTP/HTTPS monitoring, incident evidence, and related services. It does not apply to third-party websites, services, or systems that you choose to monitor.

2. information we collect

We collect account information such as name, email address, password hash, workspace or tenant name, role, timezone, plan, and session data. We collect monitor information such as monitor names, target URLs, HTTP methods, expected status rules, intervals, regions, heartbeat tokens, status, state, timestamps, latency, observation history, and incident records. We also collect technical information such as IP address, device and browser details, log data, error records, cookie identifiers, and security events.

3. information you provide through monitoring

Pulse payloads and Probe targets may include information about your systems. You are responsible for deciding what to submit and for making sure you have authority to monitor each target. Do not include secrets, personal health information, payment card data, or other highly sensitive information in monitor names, URLs, headers, heartbeat payloads, or incident notes unless we have separately agreed in writing.

4. how we use information

We use information to create and secure accounts, provide monitoring, process heartbeats and probe checks, derive status and incident evidence, show account and workspace settings, provide support, debug and improve the service, prevent abuse, enforce terms, maintain records, and comply with law.

5. cookies and local storage

We use necessary cookies and similar storage for authentication, sessions, security, preferences, and local application behavior. We do not use the current product to sell personal information or share personal information for cross-context behavioral advertising.

We may share information with service providers that help us host, store, secure, operate, analyze, email, and support the service. If paid billing is enabled, payment details may be processed by a payment provider. We may also share information to comply with law, protect rights and safety, investigate abuse, or as part of a merger, financing, acquisition, or sale of assets.

7. security

We use reasonable safeguards designed to protect information, including access controls and operational security practices. No service is perfectly secure. You should protect your credentials, heartbeat tokens, and monitored systems, and report suspected unauthorized access promptly.

8. retention

We keep information for as long as needed to provide the service, meet plan history windows, maintain security and audit records, resolve disputes, comply with legal obligations, and enforce agreements. Deleting a monitor or workspace may remove it from active product surfaces while limited records remain for backup, security, legal, billing, or audit purposes.

9. privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, or restriction of certain personal information. California residents may have rights to know, delete, correct, opt out of sale or sharing, limit use of sensitive personal information, and avoid discrimination for exercising rights. We do not sell personal information or share it for cross-context behavioral advertising in the current product.

10. exercising rights

To make a privacy request, contact privacy@niceuptime.com. We may need to verify your identity and account authority before acting on a request. Authorized agents may submit requests where applicable law allows.

11. children

niceuptime is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can review and delete it where required.

12. international use

The service may process information in the United States and other locations where we or our service providers operate. By using the service, you understand that information may be transferred to jurisdictions with different data protection laws.

13. changes

We may update this Privacy Policy as the service, law, or our practices change. The updated version will be posted with a new last updated date. If changes are material, we will provide additional notice where required.

14. contact

Questions about this Privacy Policy can be sent to privacy@niceuptime.com.