legal — terms
terms of service.
Last updated June 24, 2026. These terms are a practical startup SaaS template for niceuptime's current monitoring product and should be reviewed by counsel before broad public launch.
1. acceptance
These Terms of Service govern access to and use of niceuptime, including the website, account console, Pulse heartbeat monitoring, Probe HTTP/HTTPS monitoring, incident evidence, and related services. By creating an account, clicking a consent control, or using the service, you agree to these terms on behalf of yourself or the organization you represent.
2. accounts and authority
You must provide accurate account and workspace information, keep credentials secure, and promptly tell us about suspected unauthorized use. If you use niceuptime for an organization, you represent that you have authority to bind that organization. You are responsible for activity under your account.
3. the service
niceuptime records monitoring evidence for configured checks. Pulse monitors receive heartbeat check-ins from jobs you control. Probe monitors call public HTTP or HTTPS targets you configure and store status, timing, and response evidence. We may change, suspend, or discontinue features when needed to operate or improve the service.
4. acceptable use
You may only monitor systems you own or are authorized to test. You may not use niceuptime to scan private networks, attack services, evade rate limits, send unlawful content, collect sensitive data without authority, interfere with the service, or violate applicable law. We may throttle or suspend checks that create legal, security, or operational risk.
5. customer data
You retain ownership of monitor names, URLs, configuration, heartbeat payloads, probe observations, and other content you submit. You grant us a limited license to host, process, transmit, display, and use that data to provide, secure, troubleshoot, and improve niceuptime. Do not submit secrets, regulated health data, payment card data, or other highly sensitive information unless we have agreed to handle it in writing.
6. plans and payment
Free and paid plan limits may apply to monitor count, check frequency, history windows, and related capabilities. If paid billing is enabled, fees, taxes, renewal periods, and cancellation rules will be shown at checkout or in the account console. Payments may be processed by a third-party payment provider.
7. availability
niceuptime may change, suspend, or remove features as the product evolves. The service is provided without any uptime service level agreement unless we separately sign one with you.
8. security
We use reasonable technical and organizational safeguards for the service. You are responsible for securing your own systems, monitor targets, heartbeat tokens, and account access. If you discover a vulnerability, please report it responsibly and do not access or alter data that is not yours.
9. intellectual property
niceuptime and its software, design, documentation, branding, and related technology are owned by Cofactor, LLC or its licensors. These terms do not transfer ownership of niceuptime to you. Feedback may be used without restriction or compensation.
10. third-party services
The service may rely on infrastructure, analytics, email, payment, database, and hosting providers. Third-party services are governed by their own terms. We are not responsible for third-party services outside our control.
11. disclaimers
The service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Monitoring evidence can be delayed, incomplete, or wrong, and should not be your only operational control.
12. limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, downtime, or business interruption. Our total liability for all claims related to the service will not exceed the amounts you paid for the service in the three months before the event giving rise to the claim, or one hundred dollars if you used a free plan.
13. indemnity
You will defend and indemnify us from claims arising from your monitor targets, customer data, use of the service, breach of these terms, or violation of law or third-party rights.
14. suspension and termination
You may stop using the service at any time. We may suspend or terminate access if you violate these terms, create risk, fail to pay amounts due, or if continued service is no longer commercially or legally practical. Termination does not affect rights and obligations that should reasonably survive.
15. governing law
These terms are governed by the laws of California, excluding conflict-of-law rules. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in California for disputes not resolved informally.
16. contact
Questions about these terms can be sent to legal@niceuptime.com.